Document & Process Automation is how we take the ten thousand small paper-based and email-based processes that run the business — and engineer them into auditable digital workflows. Virtual Era is the authorised representative in Kosova for Mikrografija's mSolutions (mDocs+, mSign, mScan, mSef, mSlog, mArh) and mServices — delivered alongside our own advisory, integration, and RPA practice as one end-to-end document-automation capability.
Executives in Kosova, Albania, North Macedonia, Montenegro, and Bosnia & Herzegovina have been investing in digital tools for two decades. Yet every enterprise still runs parallel universes of paper: signed purchase orders scanned and emailed, Excel approval sheets forwarded six times, invoices entered manually into ERP, HR forms printed and filed, customer onboarding packages assembled by hand.
The cost is invisible line by line and punishing in aggregate. Finance teams spend 40% of their time on data entry. Procurement cycles that should take three days take three weeks. Audit preparation becomes a fire drill because no one can find the original approval. Customer onboarding loses 15% of prospects to friction no modern competitor has.
Virtual Era's Document & Process Automation practice rebuilds these processes as digital, auditable, measurable workflows — from scanning an invoice to paying it, from receiving a CV to signing an offer letter, from customer onboarding to contract renewal. Every process is instrumented, every step is timestamped, every decision is auditable. The paper disappears, and so does the friction.
Virtual Era delivers the complete Mikrografija mSolutions and mServices portfolio in Kosova — certified under ISO 9001, 14001, 27001, and 27018, authorised to work with classified information, and solutions certified by the Archives of the Republic of Slovenia — combined with our own advisory, RPA, BPM, and systems-integration capability.
Mikrografija's mDocs+ electronic document management system for capturing, storing, versioning, and routing every organisational document — with records management, retention policies, and audit trails aligned to ISO 27001 and GDPR. Certified by the Archives of the Republic of Slovenia.
Mikrografija's mSign qualified electronic signature platform — fully eIDAS-compliant, legally valid across the EU, with time-stamping and long-term validation (LTV). Used in production by leasing, banking, manufacturing, and public-sector clients across Slovenia, Germany, Austria, Croatia, Bosnia and Serbia.
mScan intelligent document capture — OCR, semantic extraction, automatic classification, and validation for invoices, contracts, claims, personnel records, and regulatory filings. Direct integration into mDocs+ and downstream ERP or BPM systems.
mSef e-invoicing platform — outbound and inbound e-invoicing fully compliant with Slovenia, EU PEPPOL, and emerging Western Balkan e-invoicing mandates. Automated VAT and fiscal reporting, archive-ready.
mSlog for end-to-end logistics-document management — CMR, delivery notes, proof-of-delivery, customs documentation — digitised, signed, archived, and integrated into TMS and WMS systems.
mArh long-term certified electronic archive — certified for preservation of documents with legal effect. Includes defensible chain-of-custody, immutability, and regulator-ready audit access, suitable for 10+ year retention requirements.
Secure physical archive storage — climate-controlled, access-audited, and legally compliant for multi-year document retention. Retrieval, shredding, and selective digitisation services on request.
Industrial-scale document digitisation services — legal, financial, medical, government archives — from historical paper to structured electronic records. Includes microfilm transcription to modern digital formats.
Mikrografija internal-rules and document-management consulting — building the organisational rulebook that makes digital document management legally defensible. Procedure design, classification schemes, retention policies, and regulator liaison.
mCapture automated data-capture platform — batch processing of invoices, orders, HR forms, and regulatory filings. OCR, field extraction, validation, and hand-off to ERP or BPM in a single managed pipeline.
Mikrografija-operated data-centre hosting for regulated document workloads — ISO 27001/27018 certified, authorised for classified information, designed for eIDAS and national archive compliance across the Slovenia–Balkan corridor.
Enterprise RPA — UiPath, Microsoft Power Automate — for the repetitive, rule-based work that currently consumes human capacity. Centre-of-excellence model integrated with the Mikrografija document stack for end-to-end automation.
BPM platform implementation — Camunda, Bizagi, Microsoft Dynamics — for the long-running, multi-stakeholder processes that need orchestration, not just automation. Integrated with mDocs+ and mSign for signed, versioned process outcomes.
Contract authoring, negotiation, approval, mSign-based signature, mArh-based storage, and renewal reminders — from request to renewal, managed as one system on the Mikrografija document stack.
Structured training programmes for business-digitisation teams — covering mSolutions configuration, records management, eIDAS compliance, and archive governance. Classroom, online, and mentor-led formats.
Every Digital Enterprise engagement follows the same reference architecture — adapted to your scale, cloud posture, and compliance requirements. This is the stack-level view we present to steering committees and auditors.
Every solution draws on a subset of our ten capability pillars. Here are the practices that directly deliver Digital Enterprise engagements — each with dedicated leads, certified engineers, and standing playbooks.
Different entry points, same underlying system. Whether the trigger is growth, compliance, M&A, or pure cost pressure, the engagement shape is recognisable.
AP automation — invoice capture, three-way match, approval routing, ERP posting — typically reduces processing cost per invoice by 65–75% and clears month-end backlog permanently.
Digital employee lifecycle — hiring, onboarding, contract signing, performance, offboarding — integrated with HRIS and payroll. Typical: 3–5 month rollout with measurable engagement uplift.
Digital customer onboarding — identity verification, KYC / AML checks, contract signing, account activation — reduced from weeks to minutes for regulated sectors like banking and insurance.
Compliance-workflow automation — control evidence collection, periodic reviews, supplier assessments, and audit packs — so evidence is ready-on-demand rather than collected in a panic pre-audit.
Digital Enterprise is platform-agnostic by design — we lead with the right tool for your scale and compliance load, not the one that pays us the highest margin. Our engineers hold certifications with every major vendor in this space.
End-to-end claims-automation programme — document capture, IDP for supporting evidence, BPM orchestration of assessor workflow, e-signature on settlement, and payment orchestration into core policy-admin system. 14 days to 3 days average cycle, 94% straight-through processing on simple claims.
Three weeks, fixed fee. Our automation leads sit with your finance, HR, operations, and customer-service teams, map the ten processes that consume the most time, and quantify the automation opportunity. Deliverable: a prioritised roadmap with commercial envelope per wave.