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09 / 12 Industry

Logistics as an engineered,
visible operation.

Third-party logistics providers, freight operators, distributors, and warehousing operators compete on visibility, speed, and reliability — at margins too thin for manual operations. Our Logistics practice delivers the systems that make the operation measurable and the customer experience comparable to the best in class.

The business problem

The customer already sees their Amazon parcel. Yours should be visible too.

Logistics operators across the region face a visibility benchmark set not by their direct competitors but by the largest global operators. Customers who can see their Amazon package move in real time expect the same from every courier, freight operator, and B2B distributor they use. Anything less looks primitive — regardless of how well the underlying operation runs.

At the same time, labour economics have changed. Warehouse staff are harder to recruit and more expensive to retain. E-commerce peaks have moved from seasonal spikes to near-continuous pressure. Margins on traditional freight are under structural compression. The delta between operators running the modern stack and those on legacy systems has widened — and is visible at the P&L level.

Our Logistics practice delivers the full operating stack — WMS, TMS, OMS, customer visibility portals, telematics, warehouse automation, and ERP integration. For operators who need the technology to catch up with customer expectations and the automation to catch up with labour economics.

Measurable outcomes

Numbers our clients report to their boards.

2.4×
picks-per-hour uplift on automation-assisted operations
Intralogistics engagements
99.7%
inventory accuracy with WMS and automated put-away
Post-cycle-count audit
-42%
order-to-dispatch cycle time reduction
Pre- vs post-deployment
+38%
customer visibility satisfaction on portal rollouts
NPS uplift
What we deliver for Logistics & Warehousing

Eleven offerings engineered for this sector.

These are the offerings we most frequently deliver for Logistics & Warehousing clients — drawn from our twelve capabilities, twelve solutions, and four platforms, shaped to this sector's regulatory, operational and commercial specifics.

OFFER 01

WMS & Warehouse Operations

WMS implementation — Manhattan, Blue Yonder, Microsoft Dynamics, Odoo, or custom — with ERP integration and shop-floor mobility.

OFFER 02

TMS & Transport Operations

Transport management systems — route optimisation, fleet management, carrier integration, freight costing, billing.

OFFER 03

Warehouse Automation

Racking, conveyor, sortation, AS/RS, and autonomous robotics — delivered via our Intralogistics practice.

OFFER 04

OMS & Order Orchestration

Order management systems, distributed order management, returns management — for multi-channel fulfilment operations.

OFFER 05

Customer Visibility Portals

Customer-facing shipment tracking, delivery status, document access, and self-service — comparable to consumer parcel experience.

OFFER 06

Telematics & Fleet Integration

Vehicle telematics, driver behaviour, fuel management, and safety monitoring — integrated with TMS.

OFFER 07

Last-Mile & Courier Operations

Courier dispatch, route optimisation, proof-of-delivery, and customer-notification workflows for last-mile operators.

OFFER 08

Logistics Data Platforms

Unified visibility across warehouse, transport, and customer operations — with exception management and executive reporting.

OFFER 09

Logistics Managed Services

24/7 operations for WMS, TMS, and customer-facing visibility platforms — with peak-season resilience engineered in.

OFFER 10

e-CMR & Digital Freight Documents

Electronic consignment notes (e-CMR per UN protocol), customs filings, and paperless cross-border movement — connected to TMS, ERP, and customs broker portals for end-to-end document continuity.

OFFER 11

Cold Chain Monitoring & Compliance

Temperature-controlled transport monitoring — sensors, loggers, real-time alerts, and compliance reporting aligned to GDP, HACCP, and pharma cold-chain regulations across the route.

Architecture & approach

Five layers, one integrated enterprise system.

Every Digital Enterprise engagement follows the same reference architecture — adapted to your scale, cloud posture, and compliance requirements. This is the stack-level view we present to steering committees and auditors.

SECTOR REFERENCE ARCHITECTURE

Logistics reference architecture

Customer experience
Customer portal Track-and-trace Booking Invoicing Reporting
Operations
WMS TMS OMS Yard & dock Returns
Mobility & field
Driver apps RF / voice picking Scanners Telematics Proof of delivery
Automation
Conveyor & sortation AS/RS Robotics (AMR/AGV) PLC / controls Safety systems
Enterprise
ERP Finance & billing CRM Analytics Data platform
Capabilities behind this industry practice

The capabilities that power our Logistics & Warehousing work.

Our Logistics & Warehousing engagements draw on these four capabilities most frequently. Each is its own practice with dedicated leads, certified engineers, and standing sector playbooks.

Where we typically engage

Four entry points in this sector.

Every Logistics & Warehousing engagement starts from a specific trigger. These are the four we see most often — the conversation usually begins at one of them.

Scenario · Greenfield DC

New distribution centre being built or commissioned

Full design-build — racking, automation, WMS, integration — delivered as one engagement. 10–18 months concept to live.

Scenario · WMS upgrade

Operator on legacy WMS hitting scale or complexity limits

WMS selection and implementation, integration with ERP, mobility rollout, staff training.

Scenario · Customer visibility

B2B logistics operator losing business to operators with better visibility

Customer portal, track-and-trace, API integration to customer systems, notifications. 4–7 months.

Scenario · Last mile

Courier or last-mile operator modernising dispatch and driver operations

Dispatch platform, route optimisation, driver mobile, proof-of-delivery, customer-notification workflow.

Technology partners

The platforms our Logistics & Warehousing team delivers on.

Digital Enterprise is platform-agnostic by design — we lead with the right tool for your scale and compliance load, not the one that pays us the highest margin. Our engineers hold certifications with every major vendor in this space.

Platforms we deploy for Logistics:

Microsoft Zebra Markem Bluestar Dell
Proof, not slides

A tier-2 bank replaced its core in 18 months, zero unplanned downtime.

Phased core banking modernisation across three subsidiaries — delivered against a central-bank audit deadline, a fixed-scope contract, and a zero-downtime commitment the steering committee demanded. The case study documents the scope, risks, and bankable business case.

See sector case studies
Let's talk

Logistics & Warehousing — let's talk.

A focused conversation with the senior partner who leads our Logistics & Warehousing practice — plus your CEO or CIO. We frame the opportunity, the risk envelope, and the engagement shape, then agree whether there is a fit before any proposal is drafted.

Book a logistics assessment Request a proposal
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