Mobile operators, fixed-line, cable, ISPs and broadcasters compete in a sector defined by high capex, rapid technology change, and customers whose expectations are set by hyperscale internet companies. Our Telecommunications practice modernises BSS, OSS, customer experience, and network analytics under regulatory and sector-specific posture.
Telecom operators across the region are navigating structural change — 5G rollout, fibre-to-the-home expansion, cable and satellite TV displacement by OTT, regulated market structure, and OTT giants setting the customer-experience benchmark. The underlying BSS and OSS systems are often older than the technologies they need to manage.
Customer expectations have moved faster than operator systems. Provisioning that takes days when competitor apps activate subscriptions in seconds. Billing disputes that take weeks to resolve. Service outages surfaced to customers by social media before the NOC escalates. Churn that cannot be modelled because customer data lives in five systems.
Our Telecommunications practice works across BSS modernisation, OSS transformation, customer-experience platforms, network analytics, and cybersecurity under NIS2 — for operators of all sizes across Kosova, Albania, North Macedonia, Montenegro, and Bosnia & Herzegovina. Including the operators we supply infrastructure and enterprise technology to through our Technology Supply practice.
These are the offerings we most frequently deliver for Telecommunications clients — drawn from our twelve capabilities, twelve solutions, and four platforms, shaped to this sector's regulatory, operational and commercial specifics.
Business support systems — CRM, billing, charging, product catalogue, order management — modernised or replaced with phased migration.
Operational support systems — inventory, fulfilment, assurance, network management — aligned to modern NFV/SDN and 5G architectures.
Customer apps, self-service portals, digital onboarding, omnichannel customer-care platforms.
Network-performance analytics, predictive quality-of-service, churn modelling, and fraud detection on telecom-scale data.
Technology, systems, and operational support for 5G and fibre-to-the-home network deployments — from planning through go-live.
Telecom-grade cybersecurity — SOC, network security, NIS2 compliance for essential-entity operators.
Wholesale billing, interconnect settlement, roaming, and partner-management platforms.
Content management, playout, OTT delivery, and DRM — for broadcasters and cable operators launching direct-to-consumer digital services.
Managed services for BSS, OSS, customer channels, and critical telecom infrastructure — with telecom-grade SLAs.
Mobile work management, technician scheduling, and field-engineer applications with offline support — purpose-built for fibre rollout, copper-to-fibre migration, and B2B service-assurance workflows.
Multi-access edge computing for enterprise customers — low-latency hosting, private 5G integration, and network slicing — opening telco-led revenue streams beyond connectivity.
Every Digital Enterprise engagement follows the same reference architecture — adapted to your scale, cloud posture, and compliance requirements. This is the stack-level view we present to steering committees and auditors.
Our Telecommunications engagements draw on these four capabilities most frequently. Each is its own practice with dedicated leads, certified engineers, and standing sector playbooks.
Every Telecommunications engagement starts from a specific trigger. These are the four we see most often — the conversation usually begins at one of them.
BSS modernisation programme — selection, implementation, data migration, parallel run. 14–24 months typical.
Native mobile rebuild, self-service, digital activation, real-time account view. 6–10 months.
Scope assessment, control design, SOC integration, incident-reporting workflow.
OTT platform, DRM, apps across devices, subscription billing, content-management workflow.
Digital Enterprise is platform-agnostic by design — we lead with the right tool for your scale and compliance load, not the one that pays us the highest margin. Our engineers hold certifications with every major vendor in this space.
Phased core banking modernisation across three subsidiaries — delivered against a central-bank audit deadline, a fixed-scope contract, and a zero-downtime commitment the steering committee demanded. The case study documents the scope, risks, and bankable business case.
A focused conversation with the senior partner who leads our Telecommunications practice — plus your CEO or CIO. We frame the opportunity, the risk envelope, and the engagement shape, then agree whether there is a fit before any proposal is drafted.