Last updated: 11 May 2026. These Terms govern your use of the Virtual Era website and any related online materials. They do not govern the delivery of professional services, which are governed by separate written engagement contracts.
By accessing or using the Virtual Era website at www.virtualera.net (the "Website"), or any subdomain or related online material owned or operated by Virtual Era Ltd. ("Virtual Era", "we", "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Website.
These Terms govern use of the Website only. Professional services delivered by Virtual Era are governed by a separate written engagement contract (Master Services Agreement, Statement of Work, or similar), which prevails over these Terms in respect of those services. Use of online software-as-a-service offerings is governed by the applicable end-user licence terms and order forms, which prevail over these Terms in respect of those offerings.
The Website is directed at professional users acting in a business capacity. If you use the Website on behalf of an organisation, you represent that you are authorised to do so and to bind that organisation to these Terms.
You agree not to:
We reserve the right to refuse, restrict, or terminate access to the Website where these Terms are not observed.
All content on the Website — including text, graphics, logos, icons, images, illustrations, designs, software, and the selection and arrangement of the foregoing — is owned by Virtual Era or its licensors and is protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view Website content for your internal business or personal use. No other rights are granted, expressly or by implication.
Use of the Virtual Era name, logo, trade marks, or trade dress requires our prior written consent.
If you submit information through the Website (for example via the contact form, the newsletter signup, or the careers application form), you warrant that the information is accurate and that you have the right to submit it. We will treat submitted personal data in accordance with our Privacy Policy.
Where you submit ideas, suggestions, or feedback, you grant Virtual Era a perpetual, worldwide, royalty-free licence to use them without restriction or obligation.
The Website may contain links to third-party websites or include third-party content. These are provided for convenience. Virtual Era does not control, endorse, or assume responsibility for any third-party content, advertising, products, or services.
The Website is provided on an "as is" and "as available" basis without warranty of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by applicable law, Virtual Era disclaims all warranties — including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.
To the maximum extent permitted by applicable law, Virtual Era’s aggregate liability in respect of all claims arising from or related to your use of the Website (whether in contract, tort, or otherwise) shall not exceed the equivalent of one hundred Euros (EUR 100). Virtual Era shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profit, revenue, business, goodwill, or data.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by applicable law — including liability for fraud or for death or personal injury caused by negligence.
This Section 9 applies only to use of the Website. Liability arising from professional services is governed by the applicable engagement contract.
You agree to indemnify and hold harmless Virtual Era, its affiliates, and their respective officers, directors, employees, and agents from any claim, loss, liability, damage, cost, or expense (including reasonable legal fees) arising from your breach of these Terms or your unlawful use of the Website.
We may suspend or terminate your access to the Website at any time, with or without notice, where we reasonably consider that you are in breach of these Terms or where suspension is necessary to protect the Website or other users. Sections 5, 8, 9, 10, 12 and 14 survive any suspension or termination.
These Terms and any non-contractual matter arising in connection with them are governed by the laws of the Republic of Kosova. The courts of Prishtina have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except that Virtual Era may bring proceedings to protect its intellectual property or to seek injunctive relief in any court of competent jurisdiction.
We may amend these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Website following any revision constitutes acceptance of the revised Terms.
If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force. No waiver of any provision shall be deemed a waiver of any other. These Terms constitute the entire agreement between you and Virtual Era regarding the Website and supersede any prior agreement on the same subject matter.
Questions about these Terms can be sent to legal@virtualera.net or by post to Virtual Era Ltd., Attn: Legal, Rr. Agim Ramadani, Hy. C3, Nr. 2, 10000 Prishtina, Republic of Kosova.