Retailers, wholesalers, and distributors compete on inventory, experience, and speed — across a rapidly fragmenting channel landscape. Our Retail practice unifies physical stores, e-commerce, wholesale and marketplaces on one commerce platform with a single source of inventory and customer truth.
Most retailers and distributors in the region operate with systems organised by channel — store POS on one platform, e-commerce on another, wholesale on a third, marketplaces as afterthoughts — with inventory, customer, and pricing data synchronised manually or badly. A single customer can exist three times; a single SKU can have three different stock levels depending on where you look.
Unified commerce is not a technology fashion. It is an operational necessity. When a customer orders online and collects in store, the systems have to agree on what is available. When a retailer prices competitively on a marketplace, the margin calculation has to flow from procurement through to channel. Without a unified stack, every channel decision is half-blind.
Our Retail practice consolidates the stack — commerce platform, POS, ERP, CRM, WMS, and analytics — on modern platforms (Dynamics 365 Commerce, SAP Commerce, custom e-commerce on modern headless architectures). Inventory is a single number. Customer is a single record. Margin is a real-time metric.
These are the offerings we most frequently deliver for Retail & Distribution clients — drawn from our twelve capabilities, twelve solutions, and four platforms, shaped to this sector's regulatory, operational and commercial specifics.
Headless commerce, traditional e-commerce, marketplace integration — delivered on Dynamics 365 Commerce, Shopify Plus, custom-built, or open-source stacks.
Point-of-sale, mPOS, self-checkout, kiosks, and in-store engagement — integrated to central commerce and inventory.
Retail-specific ERP on Dynamics 365, SAP, Oracle, or Odoo — with multi-channel, multi-currency, multi-entity depth.
Assortment planning, replenishment, demand forecasting, markdown optimisation — unified across store and online.
WMS implementation, warehouse automation, last-mile logistics integration — across our Intralogistics practice.
Customer-360 platform, loyalty integration, personalisation engines — with GDPR-compliant segmentation and audience activation.
Marketing automation, analytics, attribution, and performance marketing — integrated with CDP for closed-loop measurement.
Digital signage, content management, queue systems, and in-store customer experience — for multi-site retail estates.
Multi-site application and infrastructure managed services — with peak-season scalability and incident SLAs engineered for retail.
Loyalty programme platforms, customer segmentation engines, and real-time personalised offers — integrated with POS, e-commerce, CDP, and marketing-automation tooling for unified guest experience.
Footfall analytics, queue management, shelf monitoring, and autonomous-store technology — leveraging Axis, Bosch, and industrial-camera platforms to capture conversion and operational metrics store-by-store.
Every Digital Enterprise engagement follows the same reference architecture — adapted to your scale, cloud posture, and compliance requirements. This is the stack-level view we present to steering committees and auditors.
Our Retail & Distribution engagements draw on these four capabilities most frequently. Each is its own practice with dedicated leads, certified engineers, and standing sector playbooks.
Every Retail & Distribution engagement starts from a specific trigger. These are the four we see most often — the conversation usually begins at one of them.
Typical: outgrown a Magento or early Shopify deployment. Structured replatform — Shopify Plus, Dynamics Commerce, or headless custom — with SEO preservation and performance uplift.
Unified commerce programme — consolidating POS, e-commerce, wholesale onto a single platform with shared inventory and customer. 9–14 months.
Warehouse automation programme — racking, WMS, automation — delivered via our Intralogistics practice.
Customer-360 build, loyalty engine, segmentation, marketing-automation integration — GDPR-compliant from day one.
Digital Enterprise is platform-agnostic by design — we lead with the right tool for your scale and compliance load, not the one that pays us the highest margin. Our engineers hold certifications with every major vendor in this space.
Phased core banking modernisation across three subsidiaries — delivered against a central-bank audit deadline, a fixed-scope contract, and a zero-downtime commitment the steering committee demanded. The case study documents the scope, risks, and bankable business case.
A focused conversation with the senior partner who leads our Retail & Distribution practice — plus your CEO or CIO. We frame the opportunity, the risk envelope, and the engagement shape, then agree whether there is a fit before any proposal is drafted.